Payment and Refund Policy
Know what you are paying for and what happens if your plans change.
About this policy
This policy applies to paid services provided by Abroad Setu.
Paying us
- You will receive the fee, what it covers and when payment is due before you pay.
- Prices are in Indian rupees unless agreed otherwise in writing.
- Use only payment details confirmed through our official phone number or email. You will receive a receipt or confirmation.
- If a request seems unusual, call +91 84410 02400 before paying. This website does not currently take online payments.
Costs charged by others
University application fees and deposits, visa or immigration charges, test registration fees, insurance, courier, translation, attestation, bank and forex charges are separate from our service fees. Where these costs are paid or passed on to another organisation, their refund rules apply. We cannot refund amounts that the organisation does not return.
When your money comes back
| Situation | What happens |
|---|---|
| You cancel within 2 days of paying and we have not started work | Full refund of our service fee, less any payment gateway charges we cannot recover. |
| You cancel after work has started | Work already completed is not refunded. We will review the portion of the service not yet delivered. |
| We cannot deliver an agreed service for our own reasons | The fee for the undelivered portion is refunded. |
| A confirmed duplicate charge or failed payment has debited your account | The duplicate or failed amount is refunded after confirmation. |
Outcomes and costs that do not automatically qualify
These situations do not by themselves create a refund entitlement for completed work or unrecoverable third-party costs. Requests concerning undelivered work are reviewed under the refund situations above. These conditions do not limit any refund or other right that cannot be excluded under applicable law.
- An application is rejected, a scholarship is not awarded, or a visa is refused or delayed. These outcomes are outside our control.
- The service has been delivered and you then decide not to proceed.
- You stop replying, miss agreed deadlines or do not provide necessary documents.
- False or forged information or documents are found in your file.
- You choose a different course or university from those recommended.
How to ask
We will reply within 3 working days to confirm approval or ask for missing information.
- Email info@abroadsetu.com from the address you used with us, with “Refund request” in the subject.
- Include your name, phone number, purchased service, payment date, amount and transaction reference.
- Briefly explain the reason for your request.
When the money reaches you
Approved refunds are returned to the original payment method, usually within 7 to 10 working days. Your bank or card provider may take additional time to display the credit after it has been sent.
If you disagree with our answer
Write back with any information we may have missed. A senior member of our team will review the request again and explain the final decision.
Updates to this policy
The version in effect on the day you paid applies to that payment, even if this policy later changes.
Contact Abroad Setu
If anything here is unclear, contact us and we will explain it.
info@abroadsetu.com +91 84410 02400 Make an enquiry